Today we would like to remind you of some of the advantages of the Endolla network and how to use the recharging points correctly in order for you to make the most of the service.
3 advantages of the Endolla network
- There are more than 600 operational charging points distributed around the city, which are integrated into a single network (on-street and in car parks) and there are different connectors which fit all kinds of electric vehicles.
- You can check the availability of charging points via the smou app and also reserve an on-street charging point 20 minutes in advance via the smou app.
- You can manage your personal account and enjoy the network 365 days a year. The Customer Service department can be accessed 24/7 in the event of problems or questions during the charging process.
How to care of the Endolla network
Taking care of the recharging points and using them properly are key factors for ensuring their maintenance. Take note of these recommendations:
- The rapid recharging point’s cabling and connectors are heavier and may be damaged if they fall on the ground. Once you have connected the cable to your car, make sure that it does not fall off and break, and above all, also protect yourself, so that you don’t get hurt.
- If you choose a normal recharging point and use your own recharging cable, make sure the cable is properly connected to the vehicle and the recharging point. If not, you won’t be able to start recharging.
- Once you have charged your vehicle, check that the hosing has been properly blocked and collect the cable from the pavement. By doing this, you will help to keep it in good condition and prevent incidents with other drivers who wish to use the recharging point.
- And remember that the emergency button should only be pressed in the case of a real emergency. If there is an incident during the recharging process, contact us by using the website form or call the phone number you will see on the recharging point.
Help us to use the network properly and improve the service you receive!
Wishing you a Happy New Year!
Endolla Team